AFTER HOURS NUMBER 1-888-263-3370
If you believe your debit card has been lost or stolen, please gives us a call any time at 1-888-263-3370. You will need your name as it appears on your card or on your account and indicate Alva State Bank & Trust Company as the issuing bank, regardless of which branch you bank from. If you suspect fraud during our normal banking hours, please call your local branch immediately.
SUSPICIOUS TRANSACTIONS
If fraudulent debit card transaction is suspected on Alva State Bank account, you may receive a text from a TRANSFUND Fraud analyst on the Bank's behalf to verify the transaction(s) as yours and will allow you the opportunity to text back a response. This company is employed by the Bank to help monitor and stop suspicious debit card activity. If you are able to identify the transactions. It is very important to keep your mobile and home phone numbers current with the Bank as these are the numbers that will be used to contact you. You may also call your local branch to assist you with unblocking your card.
If it is outside of normal banking hours and you need to report fraudulent activity on your account please call our Fraud department at 1-855-961-1602. They will need your 16 digit card number. The Fraud analyst will not be able to assist you with raising or lowering your debit card limit.
CARD SUITE LITE
To help safegard your account against possible fraud, consider downloading the Card Suite Lite app in the App Store or Google Play to take control of your debit card. This app will allow you to view transactions, check your balance, set safeguarding parameters, set notification preferences and turn your card on and off. This is an easy way to stop fraud as soon as you get a notification of something suspicious. For more information, visit our services page or call 1-800-259-2582.